SHIPPING & DELIVERY
3 - 5 Working Days – West Malaysia
5 - 10 Working Days – East Malaysia
FREE DELIVERY within West Malaysia with a minimum purchase of RM150 in a single transaction.
FREE DELIVERY within East Malaysia with a minimum purchase of RM250 in a single transaction.
For international shipping, please contact sales@fansjewel.com.
SHIPPING INFORMATION
Order Fulfillment
Creating your custom made mala/jewelry takes 2-3 weeks if you have provided a size/length as well as a valid address, it is then prepared for shipping. We use Pos Laju/EMS as priority shipping service, which has a delivery time between 1 and 5 business days for local areas, 5 and 14 days for international.
Please note that we are not able to ship to an APO/FPO/DPO address.
Duties and Fees
Your order may be subject to VAT, import duties and/or taxes, due to the complexity of international laws we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value.
If an order is refused, then you are responsible for the shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.
Shipping Guarantee
We only work with Pos Laju/EMS, which is a well-established shipping provider and we place our faith and trust in them. However, we cannot guarantee their performance. Shipping mistakes are rare, but we can only guarantee what is in our control.
